FAQS

Got questions? We’ve got answers.


PLACING YOUR ORDER

  • Where does Mota Mystic deliver?

    Mota Mystic delivers in the greater Albuquerque area to most hotels, homes, and businesses.  To assure we delivery to you, enter your address here.

  • How do I start my Cannabis Journey with Mota Mystic?

    Here are the easy ordering steps.

    1. Confirm your haven: Ensure your delivery address is correct and available.
    2. Select your cannabis tools: Browse our offerings and set yoiur delivery time.
    3. Begin your journey: Review and place your order
    4. Await connection: You will recieve a call from us to confirm your payment.
    5. Relish your experience: Sitback, prepare to recieve with your ID in hand and enjoy. 
    6. Recieve the experience:  Your package will be delivered discreetly and with ease.  Have your ID ready for our drivers to confirm and let the good vibes roll.

  • What if I'm outside Mota Mystic delivery area?

    No Problem!  We have curbside pick up also.  You can select Pick Up and we will have your order ready for you at your scheduled time.

    The same easy steps apply.

  • I'm a little nervous ordering online, can Mota Mystic still help me?

    Absolutley!  We got you!

    The beauty of cannabis is meant for everyone, we are here to assure it is accessible for everyone (above the legal age limit).  Our Canna enthusiasts can be reached at 505-549-3848.

    We are here to take your orders over the phone, guide you in your selections, or simply chat about cannabis.



PAYMENTS

  • What payments can I use to order online?

    Mota Mystic accepts cash, ACH, Debit and Credit. 

    It's our goal to make the transaction as seamless and smotth as possible.  However, due to federal regulations, each method comes with it's own convenience fee.


    Cash - is king and always free for pick up and scheduled subscription delivery.


    ACH -$3 Convenience Flat Fee


    Debit - $5 Convenience Flat Fee


    Credit - 7% Convenience Fee



  • How do I use my Debit/Credit Card to Pay?

    We know most dispensaries don't deal with cards.  Here at  Mota Mystic, we do everything we can to make the medicine accessible.


    1. Simply select CC when you are checking out for your order.

    2. A Mota Mystic consultant will contact you from this number 505-549-3848 once we recieve your order.  

    3. You will then give us your information.

    4. You will recieve a text to confirm your payment.

    5. All done! Sit back and wait for your order.


    You can call our Mota Mystic consultants at 505-549-3848 any time during your process if you have questions.  We are here to support your journey!

  • Is it OK to use the online payment of Stronghold ACH?

    In our goal to assure our clients a smooth expererience, we take all precautions to assure our clients information is safe.  

    We have partnered with Stronghold specifically because they align with our culture. 

    Thier mission is to provide fast, secure, and accessible financial services for all. 


    Follow the easy steps to use Stronghold when ordering from Mota Mystic:

    1. Select Stronghold for your method of payment when checking out.
    2. Stronghold will direct you to your online banking.
    3. Complete information and your done.
    4. Once you have established your account with Mota Mystic, you can easilly purchase all future orders as well.




DELIVERY

  • How do I place on order to be delivered?

    Easy Ordering Process

    Our team of dedicated professionals is committed to delivering efficiency, speed, security, and reliable service. Here's how we ensure a seamless experience for you:

    1. Canna Consultation: Our team provides guidance to help you select the right products tailored to your preferences and needs and personal practices.
    2. Online Shopping: Browse our online store for a wide selection of products with detailed descriptions to help you make informed decisions.
    3. Secure Online Payments: Enjoy fast and secure checkout processes with contactless and one-click payment options for your convenience.
    4. Delivery Setup: Provide us with your delivery address within our service area, and we will efficiently set you up in our system for future orders. This streamlined process guarantees even more seamless and timely deliveries.
    5. Delivery Confirmation: Receive prompt delivery confirmation via text or email notifications to keep you informed every step of the way.  Have your ID and method of payment ready to recieve your package.
    6. Delivery Reciept: Please have your ID and method of payment ready. Driver will bring your package straight to your door. 
    7.   

    We are dedicated to meeting your expectations by embodying our values in everything we do.

  • What if I'm outside Mota Mystics Delivery area

    No problem!  We've got your back!


    You can still use our easy and discreet online consultation and services.  Simply select pickup instead of delivery.


    Your order can still be scheduled for your convenience and paid for online through our secure payments.


    The only difference is you can pick up curbside at Mota Mystic.  Text when you arrive and we bring your order to your car.

  • Why choose Mota Mystic Delivery?

    Choosing Mota Mystic means opting for a cannabis delivery service that prioritizes privacy, convenience, and satisfaction. We understand the busy lifestyles of our clients and strive to make cannabis delivery a worry-free experience. Our professional drivers and streamlined system are designed to save you time and provide peace of mind, allowing you to focus on what truly matters.


    Experience the difference with Mota Mystic—where discretion meets efficiency.  Contact us today to learn more about our services and how we can cater to your cannabis delivery needs.

  • Is Delivery a safe way to receive cannabis?

    At Mota Mystic, we understand the need for discretion and efficiency in cannabis delivery, particularly for business professionals, travelers, seniors, and anyone seeking a seamless experience. Our services are designed to provide a reliable and confidential solution for all your cannabis needs, ensuring that you receive your products safely and without any hassle.


    Discreet Delivery

    Our core service is fast, easy, discreet delivery, tailored to meet the unique requirements of our diverse clientele. Whether you are a traveling executive, a busy professional, or a senior looking for convenience, our discreet delivery service guarantees privacy and professionalism. Our drivers are thoroughly vetted, trained, and committed to maintaining the highest standards of confidentiality and safety.


BEST PRACTICES

  • How can I learn more about using cannabis effectively?

    At Mota Mystic, we prioritize education. We created the Elevate and Educate series with your education as the priority.  Our team is dedicated to providing you with comprehensive information about the benefits and uses of cannabis, helping you make informed decisions about your wellness journey.  Easy ways to Elavate and Educate yourself.

    1. Schedule a 30 min call with one of our Canna Consultants. 
    2. Attend our weekly live 45 min video chat.  
    3. Attend our weekly one hour in person classes.
    4. Schedule your own in home party.  Like Mary Kay but for cannabis.

    We hold online calls weekly, Elevate and Educate,  to cover all things canna.  We also offer in person classes.

  • How can I ensure I’m using the right dose?

    The Golden Rule is START SLOW.  Please read product directions.


    At Mota Mystic, we offer micro-dosed products to help you find the perfect balance. Start with a low dose and gradually increase until you achieve the desired effect. Please read product directions for additional guidance.


    While cannabis is generally well-tolerated, some individuals may experience side effects. Should any extreme adverse effects occur, you can contact New Mexico Poison Control at 1-800-222-1222.

  • Can cannabis interact with my other medications?

    Cannabis can interact with certain medications. We advise consulting with your healthcare provider before starting cannabis, especially if you are taking other medications.



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